> ## Documentation Index > Fetch the complete documentation index at: https://knowledge.uportal360.com/llms.txt > Use this file to discover all available pages before exploring further. # How can I help a consumer add a payment method to their account? By default, as the merchant, you do not have access to add, edit, or view consumer payment method information for a multitude of security reasons. However, we understand it is not always possible to have your customer call in to our Consumer Help Desk at (888)233-2302 or login to their account at [uPortal360](https://client.uportal360.com) to get them to add an updated payment method. For these situations, you can use the attached Payment Method Authorization Form to submit a payment method for us to enter on behalf of your consumer. Download PDF Simply complete this form and return to uSupport by email at [usupport@ugafinance.com](mailto:usupport@ugafinance.com)! The uSupport team will provide receipt when the payment method has been added to the consumers account and/or enrolled in Autopay on their account. If you have any questions, reach out to us by email at [usupport@ugafinance.com](mailto:usupport@ugafinance.com) or by phone at (888)842-2461!