> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.uportal360.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How do I change a consumer's member ID or contact information?
## Update in Portal
**Important**
This is a permission based function in uPortal360.
1. Search for the consumer within uPortal360
2. Click **View** next to their name.
3. Once logged in as the consumer, on the far left if the screen, click **Contact Info**.
4. You will be able to click **Edit** next to the information that needs to be updated.
***
## Submit a Case
You can request to have a member ID updated by submitting a case through uPortal360. To do this, follow the below steps.
1. Search for the consumer within uPortal360
2. Click **View** next to their name.
3. Once logged in as the consumer, on the far left if the screen, click **Client Actions** and **Submit A Case**
4. You will need to choose a Reason (i.e. *Contract Adjustment*).
5. Enter Subject line and a description of why the contract needs to be canceled.
**Important**
If the contract has not been signed yet then we will need to wait until the contract is no longer in a "Pending" status before we can update the ID.
*Submitting a case is a permission based option within uPortal360. This permission must be granted by the User Management.*