> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.uportal360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Do I Submit Cases?

### You must have the `Client` role to submit cases. Contact your User Manager to add this permission!

#### How to Submit a Case for a Specific User?

1. `Log into the agent.uportal360.com`
2. Search for the customer in the Quick Search bar.
3. Click the `View` button corresponding to the account you wish to submit a case on.
4. Click on the `Client Actions` tab on the left and then `Submit a Case`
5. Fill out the form.
6. Click `Submit Case`
7. Please allow 24-48 business hours for a solution

#### How to Submit a Case for a General Question or Technical Issue?

1. Log into the `agent.uportal360.com`
2. Click on the `Support` Tab on the left hand side of the Dashboard
3. Click on `Submit A Case` under `Submit A Support Case` in blue
4. Fill out the required fields in relation to your problem/question
5. Click \`Submit Case"
6. Please allow 24-48 business hours for a solution