> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.uportal360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Declined Payment

### Declined Payment

There may be an instance where a customer's payment has been declined and not accepted. The reason why it was declined can be found in [uPortal](https://client.uportal360.com/).

### Instructions to location Declined Reason in uPortal

1. Log into [uPortal](https://client.uportal360.com/)
2. In the 'Quick Search' field type in contract # or customer's name
3. Locate the Contract, and click the green 'View' button
4. On the left-hand side, click on 'Transactions'
5. When the 'Status' field says declined, scroll to the far right to review 'Declined Reason'
6. ' Declined Reason' will provide a code # and brief reason why it was declined.
   The following is a list of [codes and a description](https://developer.payjunction.com/hc/en-us/articles/215872728-Transaction-Response-Codes) of declined transactions.

If further assistance is needed, please reach out to uSupport at 888-842-2461 or via email [uSupport@ugafinance.com](mailto:uSupport@ugafinance.com) we will be happy to assist you!