> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.uportal360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Contacts & Resources

## Client Success Team

Your dedicated Client Success Manager is your primary point of contact for everything related to your finance program with UGA Finance and Universal Account Servicing (UAS). Upon program launch, you will be assigned a specific Client Success Manager; however, any member of the team can assist you at any time.

**Phone:**(888) 842-2461

\*\*Email:\*\*[clientsuccess@ugafinance.com](mailto:clientsuccess@ugafinance.com)

\*\*Business Hours:\*\*Monday – Friday, 8:00 AM – 5:00 PM CST

*Voicemail-to-text alerts are sent directly to the Client Success Team to support timely responses. Expect a return call within 30 minutes during business hours. After-hours voicemails will be addressed the next business day.*

*\*Holidays may affect availability.*

## Consumer Support Contacts

The following teams are available to support your consumers directly. Providing these contact details to your customers helps reduce friction and ensures they receive timely assistance.

**Billing Department:**(888) 233-2302

*Assists consumers with bill payments, account inquiries, and financial hardship options.*

**Consumer Help Desk:**(877) 378-9218; [consumerhelpdesk@ugafinance.com](mailto:consumerhelpdesk@ugafinance.com)

*Assists consumers with support tickets and email inquiries.*

**Pending Application Support:**(833) 574-3255

*Assists consumers with issues during credit applications, such as mis-match of personal information, credit freeze, or general troubleshooting.*

\*\*Consumer Support Departments’\*\*\*\*Business Hours:\*\*Monday - Friday, 7:00 AM - 5:00 PM CST

*\*Holidays may affect availability for all consumer-facing support teams.*

## Universal Account Servicing Tips and Tricks

**Add UAS to your Contacts.** Click the link below to add a contact record to your phone or device.

<Card title="UASContactCard.vcf" icon="file-arrow-down" href="/files/uascontactcard.vcf">
  Download VCF
</Card>

**Keep our emails out of spam.** Since we provide links in our emails to make it easier for you to get information, some of our emails may end up in SPAM. Follow the directions below to mark our company emails as trusted and not “spam.” Note: You’ll need a computer to complete these steps.

* [Gmail - Manage Spam Messages](https://support.google.com/a/users/answer/6011636?hl=en)
  1. In the search box at the top, select the Down arrow.
  2. In the **From** field, enter **the sender's email address.**
  3. At the bottom of the search window, click Create filter.
  4. Select **Never Send it to Spam.**
* Yahoo
  1. Mouse over the Settings menu icon and select **Settings.**
  2. Click **Filters** and then **Add.** Enter a **Filter Name.**
  3. Enter the email in the **Sender** field.
  4. Select **Inbox** as the folder to deliver the email to. Click **Save** and then click **Save** again.
* Outlook
  1. Click the cog icon in the top-right corner and then **View all Outlook settings.**
  2. Select **Mail** , then **Junk email.**
  3. Under the **Safe senders and domains** section, click **Add** and type the email. Click **Enter** on your keyboard.
  4. Click **Save** at the bottom of the window.

\*\*Add uPortal360 to your Home Screen.\*\*You can book our site with your web browser. If you are using a phone or tablet, you can add a shortcut to our website to make it easy to access your account. Navigate to our login page and follow the below instructions. [Login Page](https://uportal360.com/login)

For iOS/iPad: [Bookmark Website on iOS Device](https://www.howtogeek.com/667910/how-to-add-a-website-to-your-iphone-or-ipad-home-screen/)

For Android (Samsung/Google): [Bookmark Website on Android Device](https://www.wikihow.com/Set-a-Bookmark-Shortcut-in-Your-Home-Screen-on-Android)

*Last reviewed: July 2026*