# uSupport

> Knowledge base documentation for uSupport.

## v1

- [Support Contacts & Resources](https://knowledge.uportal360.com/docs/client-help.md)
- [Payment Calculator](https://knowledge.uportal360.com/docs/payment-calculator.md)
- [Consumer Application Experience Guide](https://knowledge.uportal360.com/docs/consumer-application-experience-guide.md)
- [Short Application - Consumer Journey](https://knowledge.uportal360.com/docs/short-appplication-consumer-journey.md)
- [Consumer Application Experience Guide](https://knowledge.uportal360.com/docs/quick-start-checkout-experience.md)
- [DocuSign](https://knowledge.uportal360.com/docs/docusign.md)
- [Resolving Pending Applications](https://knowledge.uportal360.com/docs/resolving-pending-apps.md)
- [User Management](https://knowledge.uportal360.com/docs/user-management.md)
- [Account Location Setup](https://knowledge.uportal360.com/docs/account-location-setup.md)
- [Permissions](https://knowledge.uportal360.com/docs/permissions.md)
- [Portal Pins](https://knowledge.uportal360.com/docs/portal-pin.md)
- [Edit Charge Amount](https://knowledge.uportal360.com/docs/edit-charge-amount.md)
- [To Do Queue](https://knowledge.uportal360.com/docs/to-do-queue.md)
- [Resend Application to Consumer](https://knowledge.uportal360.com/docs/resend-application.md)
- [Needs Signing Queue](https://knowledge.uportal360.com/docs/needs-signing-queue.md)
- [Delivery Confirmation Queue](https://knowledge.uportal360.com/docs/delivery-confirmation-queue.md)
- [Customers Without Credit Applications](https://knowledge.uportal360.com/docs/customers-without-credit-applications.md)
- [My Queues - Void Credit Applications](https://knowledge.uportal360.com/docs/void-credit-applications-queue.md)
- [Merchant Control Panel Guide](https://knowledge.uportal360.com/docs/merchant-control-panel-guide.md)
- [Reports - Tips & Tricks](https://knowledge.uportal360.com/docs/reports-tips-tricks.md)
- [Support Ticket Report Set](https://knowledge.uportal360.com/docs/support-ticket-report-set.md)
- [Account Summary-SRV](https://knowledge.uportal360.com/docs/account-summary-srv.md)
- [Assignment Invoices + Reports](https://knowledge.uportal360.com/docs/assignments.md)
- [Charge Slips Report Set](https://knowledge.uportal360.com/docs/charge-slips-report-set.md)
- [Contract Report Set](https://knowledge.uportal360.com/docs/contract-report-set.md)
- [Delinquency Report Set](https://knowledge.uportal360.com/docs/delinquency-report-set.md)
- [Online Verification](https://knowledge.uportal360.com/docs/online-verification.md)
- [Purchased Transactions ](https://knowledge.uportal360.com/docs/purchased-transactions.md)
- [Purchased Contracts Report Set](https://knowledge.uportal360.com/docs/sales-management.md)
- [Reports Definitions](https://knowledge.uportal360.com/docs/reports.md)
- [Sales Management](https://knowledge.uportal360.com/docs/sales-management-1.md)
- [Trending Data Report Set](https://knowledge.uportal360.com/docs/trending-data-report-set.md)
- [UAS Billing Invoice](https://knowledge.uportal360.com/docs/uas-billing-invoice.md)
- [Omega Invoice](https://knowledge.uportal360.com/docs/omega-billing-invoice.md)
- [Reserve Invoice](https://knowledge.uportal360.com/docs/reserve-invoice.md)
- [Welcome Calls](https://knowledge.uportal360.com/docs/welcome-calls.md)
- [Support Tickets](https://knowledge.uportal360.com/docs/supporttickets.md)
- [Support Cases](https://knowledge.uportal360.com/docs/support-cases.md)
- [Consumer Online Verification](https://knowledge.uportal360.com/docs/online-verification-1.md)
- [Contract Modifications](https://knowledge.uportal360.com/docs/contract-modifications.md)
- [Submit Return Transactions by Term or Amount](https://knowledge.uportal360.com/docs/submit-return-transactions.md)
- [Add Charge](https://knowledge.uportal360.com/docs/add-charge.md)
- [Contract Refinance](https://knowledge.uportal360.com/docs/contract-refinance.md)
- [Consumer Complaints](https://knowledge.uportal360.com/docs/consumer-complaints.md)
- [Guide for Merchants](https://knowledge.uportal360.com/docs/guide-for-merchants.md)
- [First Contract Signed - What To Expect](https://knowledge.uportal360.com/docs/first-contract-signed-what-to-expect.md)
- [How can I update my funding information? ](https://knowledge.uportal360.com/docs/how-can-i-update-my-funding-information.md)
- [Override Purchasing Decision](https://knowledge.uportal360.com/docs/how-to-override-purchasing-decision.md)
- [Bulk Requirements](https://knowledge.uportal360.com/docs/bulk-fields.md)
- [Bank Program Merchant FAQs](https://knowledge.uportal360.com/docs/bank-program-merchant-faqs.md)
- [Exit and Transfer Accounts](https://knowledge.uportal360.com/docs/exit-and-transfer-accounts.md)
- [How can I determine which contracts have been purchased by UAS? ](https://knowledge.uportal360.com/docs/how-can-i-determine-which-contracts-have-been-purchased-by-uas.md)
- [How do I calculate my company’s advance using uPortal360? ](https://knowledge.uportal360.com/docs/how-do-i-calculate-my-companys-advance-using-uportal360.md)
- [How is Interest Charged? Is it Compounding?](https://knowledge.uportal360.com/docs/how-is-interest-charged-is-it-compounding.md)
- [Can my consumers pay online? How do they retrieve their login information?](https://knowledge.uportal360.com/docs/can-my-consumers-pay-online-how-do-they-retrieve-their-login-information.md)
- [When do payments start for a consumer? ](https://knowledge.uportal360.com/docs/when-do-payments-start.md)
- [What is the difference between a fee and a charge? What types of fees could a consumer potentially see?](https://knowledge.uportal360.com/docs/what-is-the-difference-between-a-fee-and-a-charge-what-types-of-fees-could-a-consumer-potentially-see.md)
- [What happens if a consumer loses their contract?](https://knowledge.uportal360.com/docs/what-happens-if-a-consumer-loses-their-contract.md)
- [Declined Payment](https://knowledge.uportal360.com/docs/why-was-customers-payment-declined.md)
- [Will consumers receive monthly statements? When will they receive their first statement?](https://knowledge.uportal360.com/docs/will-consumers-receive-monthly-statements.md)
- [Will consumers receive alerts or notices on their contract?](https://knowledge.uportal360.com/docs/will-consumers-receive-alerts-or-notices-on-their-contract.md)
- [Can a consumer's account be re-used?](https://knowledge.uportal360.com/docs/can-a-consumers-account-be-re-used.md)
- [Can a consumer's line of credit be increased? ](https://knowledge.uportal360.com/docs/can-a-consumers-line-of-credit-be-increased.md)
- [Can a consumer's due date be changed? ](https://knowledge.uportal360.com/docs/can-a-consumers-due-date-be-changed.md)
- [Can late fees be waived?](https://knowledge.uportal360.com/docs/can-late-fees-be-waived.md)
- [How can a consumer's contract be canceled?](https://knowledge.uportal360.com/docs/how-can-a-consumers-contract-be-canceled.md)
- [Can a consumer be approved and then declined later?](https://knowledge.uportal360.com/docs/can-a-consumer-be-approved-and-then-declined-later.md)
- [Where do my consumers send their payments to?](https://knowledge.uportal360.com/docs/where-do-my-consumers-send-their-payments-to.md)
- [Where and how can a consumer pay off their account?](https://knowledge.uportal360.com/docs/where-and-how-can-a-consumer-pay-off-their-account.md)
- [My consumer stated they have a high credit score, but they were not approved for very much. Why is that? ](https://knowledge.uportal360.com/docs/my-consumer-stated-they-have-a-high-credit-score-but-were-not-approved-for-very-much-why-is-that.md)
- [What is the limit for a one-time transaction for ACH/Credit and debit cards? ](https://knowledge.uportal360.com/docs/what-is-the-limit-for-a-one-time-transaction-for-achcredit-and-debit-cards.md)
- [Additional Charges - New Monthly Payment Amounts](https://knowledge.uportal360.com/docs/additional-charges-new-monthly-payment-amounts.md)
- [What is the process for a consumer that is purchase eligible in terms of the steps they will take for their contract to be active? What about a servic](https://knowledge.uportal360.com/docs/what-is-the-process-for-a-consumer-that-is-purchase-eligible-in-terms-of-the-steps-they-will-take-for-their-contract-to-be-active-what-about-a-servic.md)
- [How do I know if a consumer has completed their online verification? ](https://knowledge.uportal360.com/docs/how-do-i-know-if-a-consumer-has-completed-their-online-verification.md)
- [How can I push out a payment if my consumer paid early?](https://knowledge.uportal360.com/docs/how-can-i-push-out-a-payment-if-my-consumer-paid-early.md)
- [How do we proceed with a consumer that does not have a social security number?  ](https://knowledge.uportal360.com/docs/how-do-we-proceed-with-a-consumer-that-does-not-have-a-social-security-number.md)
- [How do I view a copy of a consumer's signed agreement? ](https://knowledge.uportal360.com/docs/how-do-i-view-a-copy-of-a-consumers-signed-agreement.md)
- [Can a consumer override how much they pay every month when using Autopay?](https://knowledge.uportal360.com/docs/can-a-consumer-override-how-much-they-pay-every-month-when-using-autopay.md)
- [When are a consumer's payments due?](https://knowledge.uportal360.com/docs/when-are-a-consumers-payments-due.md)
- [Can you update the Student ID/Client External ID?](https://knowledge.uportal360.com/docs/can-you-update-the-student-idclient-external-id.md)
- [How do I know if a consumer is current or past due on their payments? ](https://knowledge.uportal360.com/docs/how-do-i-know-if-a-consumer-is-current-or-past-due-on-their-payments.md)
- [If a consumer has available credit, can it be used? Where?](https://knowledge.uportal360.com/docs/if-a-consumer-has-available-credit-can-it-be-used-where.md)
- [How can I help a consumer add a payment method to their account?](https://knowledge.uportal360.com/docs/how-can-i-help-a-consumer-add-a-payment-method-to-their-account.md)
- [How do I change a consumer's member ID or contact information?](https://knowledge.uportal360.com/docs/how-do-i-change-a-consumers-information.md)
- [What if I am unable to find a consumer that I know had an application? ](https://knowledge.uportal360.com/docs/what-if-i-am-unable-to-find-a-consumer-that-i-know-had-an-application.md)
- [If a consumer’s amount financed is lowered, will that reflect in their payments as well? What is the process for this? ](https://knowledge.uportal360.com/docs/if-a-consumers-amount-financed-is-lowered-will-that-reflect-in-their-payments-as-well-what-is-the-process-for-this.md)
- [What Happens When Consumer Has a Credit Freeze](https://knowledge.uportal360.com/docs/creditfreeze.md)
- [How Long Does It Take For A Consumer PMT to Post?](https://knowledge.uportal360.com/docs/how-long-does-it-take-for-a-consumers-payment-to-post-to-uportal360.md)
- [Can I Change the Consumers Name after Origination?](https://knowledge.uportal360.com/docs/there-was-a-mistake-to-the-consumers-name-on-the-contract-how-can-it-be-corrected-and-will-it-reflect-on-the-contract.md)
- [How Will I Know When I Consumer Signed Their Docs?](https://knowledge.uportal360.com/docs/once-a-consumer-has-completed-their-agreement-how-do-i-know-when-its-been-completed-am-i-notified-or-do-i-have-to-manually-check.md)
- [Overpayments](https://knowledge.uportal360.com/docs/overpayments.md)
- [How Do I Submit Cases?](https://knowledge.uportal360.com/docs/how-do-i-submit-a-case-related-to-a-specific-contract.md)
- [Can a closed account be re-opened?](https://knowledge.uportal360.com/docs/can-a-closed-account-be-re-opened.md)
- [Can You Remove a Hard Credit Pull?](https://knowledge.uportal360.com/docs/if-a-consumers-credit-is-run-as-a-hard-pull-is-there-a-process-to-have-this-removed-if-they-disagree.md)
- [I Cant Find A Contract That Was Sent to Collections?](https://knowledge.uportal360.com/docs/we-have-a-consumer-that-was-sent-to-collections-but-i-am-unable-to-find-them-in-uportal360-how-can-i-locate-their-account.md)
- [Can I Move a Contract from Location to Location?](https://knowledge.uportal360.com/docs/our-office-has-multiple-locations-and-we-have-a-consumer-that-is-wanting-to-transfer-to-another-location-what-is-the-process-for-this-request.md)
- [How do I see the transaction history on a specific contract? ](https://knowledge.uportal360.com/docs/how-do-i-see-the-transaction-history-on-a-specific-contract.md)
- [What is the difference between a purchased contract and a serviced contract? Will my consumer know any different?](https://knowledge.uportal360.com/docs/what-is-the-difference-between-a-purchased-contract-and-a-serviced-contract-will-my-consumer-know-any-different.md)
- [Can I Start A New Application for Someone That Is Already In the System?](https://knowledge.uportal360.com/docs/it-says-a-consumer-already-exists-in-the-system-when-i-try-to-enter-a-new-application-but-when-i-search-i-am-unable-to-find-them.md)
- [Is there a character limit on the charge slip description? ](https://knowledge.uportal360.com/docs/is-there-a-character-limit-on-the-charge-slip-description.md)
- [How do I request reports that are not available in uPortal360?](https://knowledge.uportal360.com/docs/how-do-i-request-reports-that-are-not-available-in-uportal360.md)
- [If we are opening a new location, how can we get that set up with UGA Finance? ](https://knowledge.uportal360.com/docs/if-we-are-opening-a-new-location-how-can-we-get-that-set-up-with-uga-finance.md)
- [How Do You Pull Credit? Is It A Hard or Soft Pull?](https://knowledge.uportal360.com/docs/who-is-used-to-pull-credit-on-my-consumers-is-a-credit-pull-a-hard-or-soft-inquiry.md)
- [When Will The Min. Monthly PMT Change After Signing a New Add-On?](https://knowledge.uportal360.com/docs/when-does-the-new-payment-amount-for-an-add-on-purchase-go-into-effect.md)
- [How do I change a consumer’s email if their contract is in the Needs Signing Queue? ](https://knowledge.uportal360.com/docs/how-do-i-change-a-consumers-email-if-their-contract-is-in-the-needs-signing-queue.md)
- [As a New Merchant, What Information Will I Need to Complete the Merchant Application?](https://knowledge.uportal360.com/docs/as-a-new-merchant-what-information-will-i-need-to-complete-merchant-application.md)
- [As a New Merchant, Why Do I See Multiple Applications When I Log In to the Portal?](https://knowledge.uportal360.com/docs/new-merchant-why-do-i-have-more-than-one-application.md)
- [Implementation Guide](https://knowledge.uportal360.com/docs/implementation-guide.md)
- [Testing](https://knowledge.uportal360.com/docs/testing.md)
- [Legacy Testing](https://knowledge.uportal360.com/docs/legacy-testing.md)
- [Contract Statuses](https://knowledge.uportal360.com/docs/contract-statuses.md)
- [Error Codes](https://knowledge.uportal360.com/docs/error-codes.md)
- [API Schema](https://knowledge.uportal360.com/docs/api-schema.md)
- [IP/Domain Allowlist](https://knowledge.uportal360.com/docs/ip-allowlist.md)
- [Format Tips](https://knowledge.uportal360.com/docs/format-tips.md)
- [Application Link](https://knowledge.uportal360.com/docs/application-link.md)
- [Redirect After Signing](https://knowledge.uportal360.com/docs/redirect-after-signing.md)
- [Salesforce Integration](https://knowledge.uportal360.com/docs/salesforce-integration.md)
- [Contracts Dictionary](https://knowledge.uportal360.com/docs/contracts-dictionary.md)
- [sFTP Access and Setup](https://knowledge.uportal360.com/docs/sftp-access-and-setup.md)