> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.uportal360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ - Statements, Alerts, and Notices

This FAQ consolidates the most common questions about consumer statements, alerts, and notices into one place. Each question links directly, so you can share a specific answer with a colleague or consumer.

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## Will consumers receive monthly statements? When does the first one arrive?

Yes. A consumer can receive monthly statements two ways: by **USPS mail** or by **email (E-Statements)**. The consumer chooses their preferred method at the origination of their contract.

A consumer receives a billing statement at least **21 days before** their first payment is due. After that, statements continue monthly for the life of the contract.

> **Note:** A consumer can also view statements at any time by logging in to uPortal360.

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## Will consumers receive alerts or notices about their contract?

Yes. During the application, after a consumer is approved, they choose their first payment date, payment option, and their options for **electronic statements and alerts**. Depending on the method they use to complete the application, they'll also receive a verification code by email or text message.

Throughout the life of the contract, UAS sends required notices about the account, and the consumer can manage their communication preferences in uPortal360.

> **Tip:** Because some notices arrive by email, encourage consumers to add UAS to their contacts so messages aren't filtered as spam. See [Help & Contacts](https://claude.ai/chat/3c3562fc-50fe-4481-9c3d-8de395bd943b#) for the "add to contacts" resources.

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## How does a consumer change how they receive statements or alerts?

A consumer manages their statement and alert preferences from their own uPortal360 account. If a consumer needs help updating contact details that affect delivery (such as a changed email or mailing address), a merchant can update contact information on an active loan or submit a **Change Consumer Contact Info** case. See the [Account Management FAQ](/managing-contracts/faq-account-management) for how contact updates work.

Or the consumer can contact our billing department at 888-233-2302

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### Related articles

* Consumer Payments FAQ
* Account Management FAQ
* Help & Contacts

*Last reviewed: July 2026*