> ## Documentation Index > Fetch the complete documentation index at: https://knowledge.uportal360.com/llms.txt > Use this file to discover all available pages before exploring further. # Reports Definitions ## Credit Application Status | Status | Definition | Actions | | :------- | :------------------------------------------------------------------------------------------ | :------------------------------------------------------------------ | | Draft | The Credit Application has been created but a decision has not been requested. | Edit the Credit Application if desired, then submit for processing. | | NoHit | Transunion couldn’t find the applicant with the data provided. | Validate the applicant information and try again. | | Pending | Credit Application has been created but there are extra steps needed before it is approved. | Use the uPortal360 To Do Queue to determine the required steps. | | Declined | The Credit Application was declined. | N/A | | Approved | The Credit Application was approved and the Contract has been created (but not yet signed) | Continue the process with the newly created Contract | ## Contract Status and Sub Status | Status | Sub Status | Definition | Actions | | :--------------------- | :--------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | :----------------------------------------------------------------------------------------------------------------------------------------- | | **Credit Application** | | | | | VOID | Declined | Applicant was Declined for Credit | Contact Credit if decline reason needed | | Incomplete | Credit App | Incomplete Credit Application cannot be completely processed or has not been submitted for processing. | Review Application | | Pending | Credit Review | Manual Credit review in Progress. | Call Credit for status. | | Pending | Contract Document Creation | A Credit Application has been completed but the agreements have not been created. | Select Term, 1st PMT Date, Cash Price, Down Payment, etc and Send Contract for Signature. | | Pending - Merchant | Charge | Waiting for the Merchant to input the charge amounts | Use To Do Queue to find and manage this contract's details. | | Pending - Consumer | Link Provided | The Consumer has been provided the link to finish their application process, but haven’t clicked it yet. | Wait for the Consumer to continue or view the Contract from the To Do Queue to send another link. | | Pending - Consumer | Charge Acceptance | The Consumer has clicked the link to finish the app, but hasn’t yet accepted the charge. | Wait for the Consumer | | Pending - Consumer | Verify Email | The Consumer is validating their email. | Wait for the Consumer | | Pending - Consumer | KBA | The Consumer is confirming their identity. (If applicable) | Wait for the Consumer | | Pending - Consumer | Payment Option | The Consumer is ready to select the Offer/First Payment Date. (If applicable) | Wait for the Consumer | | Pending - Consumer | Down Payment | The Consumer is ready to make their down payment. (If applicable) | Wait for the Consumer | | Pending - Consumer | Autopay | The Consumer is ready to input their autopay information. (If applicable) | Wait for the Consumer | | Pending - Consumer | Summary | The Consumer is ready to generate their documents for signature. | Wait for the Consumer | | **Agreements** | **Pending Signature** | | | | Pending | Signatures | Waiting for the Applicant, CoApplicant or Seller to Sign | Contact Signer(s), Use Needs Signing Queue to manage agreement. | | **Agreements Signed** | **Not Active in Servicing System** | | | | Pending | GorS Delivery | GorS (Goods or Service) Fully executed contract, but the goods or services have not been delivered. | Merchant will release to Active status once services or goods are delivered - Use Delivery Confirmation to manage entry of Delivery Dates. | | Pending | Future Note Date | Fully executed contract with a Note Date in the future. | Once Note Date arrives this becomes an Active contract. | | Pending | Print Verification | Awaiting receipt or review of printed contract to confirm all signatures have been collected | Fax Signed Contract using DocuSign Cover Letter. | | **Active Contracts** | | | | | Assignment | Welcome Call | Completed in 1 - 5 Business Days, Reaching out to Consumer for Welcome Call. | Contact Credit Department for more details. | | Assignment | Credit Review | Completed in 1 Business Day or Less, Review for Purchasing | Contact Credit Department for more details. | | Assignment | Processing | Completed in 1 Business Day or Less - Assigning Contract. | Contact Credit Department for more details. | | Active | Current | Contract is being serviced | Review Details in uPortal360. | | Active | Past Due | If a Minimum Payment is not made on time, the Account will be set to Past Due. | Review Details in uPortal360. | | Active | LOC Closed | Active contract but consumer cannot use line of credit for additional purchases | Review Details in uPortal360. | | **Closed Contracts** | | | | | Closed | Various | Attorney Retained, Bankruptcy, Buyback, Canceled, Merchant Cancel, Contract Error, Deceased, Fraud, Paid, Refund, Refusal, Rewrite, Sent to Collection Agency, Skip, Small Balance Write-Off, Transfer Account, Write-Off | Review Details in uPortal360. | | VOID | VOID | Removed from System, Never made it past Credit Application or was set to VOID. | N/A | ## Charge Slip Statuses | Status | Definition | Actions | | :----------------- | :--------------------------------------------------------------------------------------------- | :----------------------------------------------------------------------------------------------------------------------------------------- | | Incomplete | Started but never sent for Signature. | Use To Do Queue to Manage. | | Print Verification | waiting receipt or review of printed Charge Slip to confirm all signatures have been collected | Fax Signed Charge Slip using DocuSign Cover Letter. | | Pending Delivery | Fully executed Charge Slip, but the goods or services have not been delivered. | Merchant will release to Active status once services or goods are delivered - Use Delivery Confirmation to manage entry of Delivery Dates. | | Open | Charge Slip is being serviced | Review Details in uPortal360. | | Paid | Charge Slip has been Paid in Full | Review Details in uPortal360. | | Write-Off | Closed with a Write-Off Reason | Review Details in uPortal360. | | VOID | Removed from System, Never made it past Credit Application or was set to VOID. | N/A |