The Consumer Help Desk (formerly known as Merchant Care) is available to assist all consumers with email inquiries, support tickets.
Contact the Consumer Helpdesk:
Phone: (877) 378-9218
Email: consumerhelpdesk@ugafinance.com
Business Hours: Monday - Friday from 7:00 AM - 5:00PM (CST)
*Holidays may affect availability.
The Billing Department is available to assist consumers with bill payments, financial hardship options and account inquiries.
Contact the Billing Department:
Phone: (888) 233-2302
Business Hours: Monday - Friday from 7:00 AM - 5:00PM (CST)
*Holidays may affect availability.
The Pending Application Support Team is available to assist consumers with issues during their credit applications, such as a mis-match of personal information, a frozen credit report, or troubleshooting the application process.
Contact the Pending Application Support Team:
Phone: (833) 574-3255
Business Hours: Monday - Friday 7:00 AM - 7:00 PM (CST)
*Holidays may affect availability.
Tips and Tricks:
Add UAS to your Contacts. Click the link below to add a contact record to your phone or device.
Keep our emails out of spam. Since we provide links in our emails to make it easier for you to get information, some of our emails may end up in SPAM. Follow the directions below to mark our company emails as trusted and not “spam.” Note: You’ll need a computer to complete these steps.
In the search box at the top, select the Down arrow.
In the From field, enter the sender's email address.
At the bottom of the search window, click Create filter.
Select Never Send it to Spam.
Click Create filter.
Yahoo
Mouse over the Settings menu icon and select Settings.
Click Filters and then Add.
Enter a Filter Name.
Enter the email in the Sender field.
Select Inbox as the folder to deliver the email to.
Click Save and then click Save again.
Outlook
Click the cog icon in the top-right corner and then View all Outlook settings.
Select Mail, then Junk email.
Under the Safe senders and domains section, click Add and type the email. Click Enter on your keyboard.
Click Save at the bottom of the window.
Add uPortal360 to your Home Screen. You can book our site with your web browser. If you are using a phone or tablet, you can add a shortcut to our website to make it easy to access your account. Navigate to our login page and follow the below instructions. Login Page
For iOS/iPad: Bookmark Website on iOS Device
For Android (Samsung/Google): Bookmark Website on Android Device