Declined Payment

Declined Payment

There may be an instance where a customer's payment has been declined and not accepted. The reason why it was declined can be found in uPortal.

Instructions to location Declined Reason in uPortal

1. Log into uPortal
2. In the 'Quick Search' field type in contract # or customer's name
3. Locate the Contract, and click the green 'View' button
4. On the left-hand side, click on 'Transactions'
5. When the 'Status' field says declined, scroll to the far right to review 'Declined Reason'
6. ' Declined Reason' will provide a code # and brief reason why it was declined.
   The following is a list of codes and a description of declined transactions.

If further assistance is needed, please reach out to uSupport at 888-842-2461 or via email [email protected] we will be happy to assist you!