Reports Definitions

  • Updated on Dec 1, 2021
  • Published on Jul 10, 2019
  • 4 minute(s) read
  • Draft Writer
  • Mathew Deyo
 Prev Next

Credit Application Status

Status Definition Actions
Draft The Credit Application has been created but a decision has not been requested. Edit the Credit Application if desired, then submit for processing.
NoHit Transunion couldn’t find the applicant with the data provided. Validate the applicant information and try again.
Pending Credit Application has been created but there are extra steps needed before it is approved. Use the uPortal360 To Do Queue to determine the required steps.
Declined The Credit Application was declined. N/A
Approved The Credit Application was approved and the Contract has been created (but not yet signed) Continue the process with the newly created Contract

Contract Status and Sub Status

Status Sub Status Definition Actions
Credit Application
VOID Declined Applicant was Declined for Credit Contact Credit if decline reason needed
Incomplete Credit App Incomplete Credit Application cannot be completely processed or has not been submitted for processing. Review Application
Pending Credit Review Manual Credit review in Progress. Call Credit for status.
Pending Contract Document Creation A Credit Application has been completed but the agreements have not been created. Select Term, 1st PMT Date, Cash Price, Down Payment, etc and Send Contract for Signature.
Pending - Merchant Charge Waiting for the Merchant to input the charge amounts Use To Do Queue to find and manage this contract's details.
Pending - Consumer Link Provided The Consumer has been provided the link to finish their application process, but haven’t clicked it yet. Wait for the Consumer to continue or view the Contract from the To Do Queue to send another link.
Pending - Consumer Charge Acceptance The Consumer has clicked the link to finish the app, but hasn’t yet accepted the charge. Wait for the Consumer
Pending - Consumer Verify Email The Consumer is validating their email. Wait for the Consumer
Pending - Consumer KBA The Consumer is confirming their identity. (If applicable) Wait for the Consumer
Pending - Consumer Payment Option The Consumer is ready to select the Offer/First Payment Date. (If applicable) Wait for the Consumer
Pending - Consumer Down Payment The Consumer is ready to make their down payment. (If applicable) Wait for the Consumer
Pending - Consumer Autopay The Consumer is ready to input their autopay information. (If applicable) Wait for the Consumer
Pending - Consumer Summary The Consumer is ready to generate their documents for signature. Wait for the Consumer
Agreements Pending Signature
Pending Signatures Waiting for the Applicant, CoApplicant or Seller to Sign Contact Signer(s), Use Needs Signing Queue to manage agreement.
Agreements Signed Not Active in Servicing System
Pending GorS Delivery GorS (Goods or Service) Fully executed contract, but the goods or services have not been delivered. Merchant will release to Active status once services or goods are delivered - Use Delivery Confirmation to manage entry of Delivery Dates.
Pending Future Note Date Fully executed contract with a Note Date in the future. Once Note Date arrives this becomes an Active contract.
Pending Print Verification Awaiting receipt or review of printed contract to confirm all signatures have been collected Fax Signed Contract using DocuSign Cover Letter.
Active Contracts
Assignment Welcome Call Completed in 1 - 5 Business Days, Reaching out to Consumer for Welcome Call. Contact Credit Department for more details.
Assignment Credit Review Completed in 1 Business Day or Less, Review for Purchasing Contact Credit Department for more details.
Assignment Processing Completed in 1 Business Day or Less - Assigning Contract. Contact Credit Department for more details.
Active Current Contract is being serviced Review Details in uPortal360.
Active Past Due If a Minimum Payment is not made on time, the Account will be set to Past Due. Review Details in uPortal360.
Active LOC Closed Active contract but consumer cannot use line of credit for additional purchases Review Details in uPortal360.
Closed Contracts
Closed Various Attorney Retained, Bankruptcy, Buyback, Canceled, Merchant Cancel, Contract Error, Deceased, Fraud, Paid, Refund, Refusal, Rewrite, Sent to Collection Agency, Skip, Small Balance Write-Off, Transfer Account, Write-Off Review Details in uPortal360.
VOID VOID Removed from System, Never made it past Credit Application or was set to VOID. N/A

Charge Slip Statuses

Status Definition Actions
Incomplete Started but never sent for Signature. Use To Do Queue to Manage.
Print Verification waiting receipt or review of printed Charge Slip to confirm all signatures have been collected Fax Signed Charge Slip using DocuSign Cover Letter.
Pending Delivery Fully executed Charge Slip, but the goods or services have not been delivered. Merchant will release to Active status once services or goods are delivered - Use Delivery Confirmation to manage entry of Delivery Dates.
Open Charge Slip is being serviced Review Details in uPortal360.
Paid Charge Slip has been Paid in Full Review Details in uPortal360.
Write-Off Closed with a Write-Off Reason Review Details in uPortal360.
VOID Removed from System, Never made it past Credit Application or was set to VOID. N/A