Start here
Getting started
New to the UGA Finance program? Start with the merchant application and agreement.
Quick start guide
Submit your first credit application and get a contract signed.
Frequently asked questions
Answers to the questions we get most from merchants and consumers.
Glossary
Acronyms and terminology used across UGA Finance, UAS, and uPortal360.
By task
Credit applications
Send applications, resolve pending apps, and handle approvals and declines.
Managing contracts
Add charges, process returns, and request modifications.
Payments & servicing
Consumer payments, autopay, statements, fees, and due dates.
Reports & invoices
Report sets, billing invoices, and reconciliation.
Support tickets & cases
Open a case, track a support ticket, and escalate consumer complaints.
Integrations & API
API implementation, Salesforce integration, and sFTP access.
Understanding the program
SRV vs. PUR — In the Servicing (SRV) program, UAS collects payments and services contracts
while you retain ownership. In the Purchasing (PUR) program, the contract is sold to or
originated by a direct lender and is no longer owned by you. Many procedures differ between the
two, so check which program a contract belongs to before acting.
Serviced vs. purchased
How the two finance programs differ and what it means for you.
Help & contacts
Client Success, uSupport, Billing, and the Consumer Help Desk.