The first place to check is the Customers Without Credit Applications Queue. This queue hosts all contracts that were started, but did not make it through the full credit application. If they are not found in this queue, check the other queues such as the To Do Queue, the Needs Signing Queue or the Delivery Confirmation Queue.
When searching, be sure to use simple terms such as the account number, first name or last name. On the search page, expand the search tips section on the search page for more tips.
However, occasionally contracts get voided. If this occurs, the contract will not show up in searches. Some of the things that can cause a contract to be voided are as follows:
- A credit decision declined the consumer for financing.
- A consumer declined to sign a contract.
- A customer did not sign their contract within 5 days of its creation.
- A credit decision expired. This usually happens 30-45 days from the date the credit decision was made.
- A case sent by someone with your company requesting to void the contract was processed.
Please feel free to contact [email protected] or call us at (888) 842-2461. We may be able to recover the voided contract data and put it back into your To Do queue for processing.