Better Business Bureau (BBB): Handles disputes between consumers and businesses.
State Attorney General: Handles consumer protection, fraud, and deceptive practices based on the consumer’s state of residence or the state in which the merchant provides goods or services.
Federal Trade Commission (FTC): Handles reports of fraud, scams, and unfair business practices.
Consumer Financial Protection Bureau (CFPB): Handles consumer issues with banks, loans, and credit cards.
Federal Communications Commission (FCC): Handles complaints regarding phone, internet, or TV services.
- When a complaint is filed, the agency reaches out to the Compliance department of UGA Finance.
- The Compliance department reviews the consumer’s account, and then brings the Client Success and Consumer Contact Center in to communicate with the merchant for a resolution. The merchant may reach out to the consumer to gain more information as needed.
- Once the merchant provides the UGA team with a resolution, Client Success and/or the Contact Center will relay the information or any questions to Compliance.
- UGA Compliance will then respond to the agency with the resolution.
- The consumer complaint is resolved based on the response from UGA Finance and the merchant.