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This FAQ consolidates the most common Merchant Application questions into one place. Each question links directly, so you can share a specific answer with a colleague. Where a task has its own full guide, the answer links to it.

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I’m having Issues signing my Agreement, what should I do?

Reach out to the sales person you have been working with, or contact sales@ugafinance.com and we will be be happy to assist.

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How do I propose changes to the Merchant Agreement?

Print off the agreement within DocuSign, redline proposed changes, and send updated agreement to sales@ugafinance.com

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Where is my Merchant Agreement email?

If you are your company’s designated signer, you will receive your Merchant Agreement via email. Search for the subject: “UGA Finance Merchant Agreement – Signature Required” Because this email is processed by Docusign, you may need to check your spam folder. If above steps are not helpful, please reach out to the sales person you have been working with, or contact sales@ugafinance.com and we will be be happy to assist. Last reviewed: July 2026