Skip to main content
Down Payments are a common part of financing. uPortal360 allows your organization to reflect Down Payments taken offline as amounts on contracts, agreements and charge slips. Our portal can also support configurations where the apply.uportal360.com interface can be used as a point of sale device and take down payment transactions. Taking Down Payment Transactions in our portal requires changes to your program and approval. Please contact a sales representative to discuss if this feature is right for your business.

​
Down Payment Offline

During the contract origination process, your team will be asked to input any down payment amounts collected from a consumer. This will be used to show the Amount Financed (Retail Price less Down Payment). :important: since the payment is taken offline, we cannot enforce collection of the amount. It is your (our clients) responsibility to verify amounts and collection of the down payment.

​
Down Payment Offline - Configuration Options

Display Requirements - Fixed Amount
  • You can set, by Pricing Tier, a fixed dollar amount you require for financing.
  • Example: Everyone is required to pay a $250.00 down payment.
Display Requirements - Percentage
  • You can set, by Pricing Tier, a down payment amount you require for financing based on a percentage of the Retail Price.
  • Example: Below Prime applicants are required to pay 10% down payment.

​
Down Payment Offline - FAQs

  1. How can the Down Payment be made?
    • As the client in an offline configuration, you can accept any payment option you wish. Cash, card, debit, HSA are all forms you can accept and represent the amounts in the portal to then be reflected on the contract.
  2. Why can’t you show Down Payment requirements before Payment Options?
    • Since this can vary by payment options inside a pricing tier, which can vary by term and amounts, we do not have all the information needed to accurately display the requirements until it is time to present payment options.

​
Down Payment Offline - Examples

  • Down Payment Required for a Payment Option

​
Down Payment Transactions

During the contract origination process, the portal will reflect the down payment amounts required as defined by your program (typically at a Pricing Tier level). The consumer will agree to the Retail Price and the Down Payment amount required. The consumer will then select a payment option. The portal will then accept the down payment amount. The consumer can use multiple payment methods, but they will not be able to continue until they have satisfied the required down payment amount. Once the payment has been processed, then the consumer will be presented with contractual documents to finalize the financing agreement.

​
Down Payment Transactions - Configuration Options

Display Requirements - Fixed Amount
  • You can set, by Pricing Tier, a fixed dollar amount you require for financing.
  • Example: Everyone is required to pay a $250.00 down payment.
Display Requirements - Percentage
  • You can set, by Pricing Tier, a down payment amount you require for financing based on a percentage of the Retail Price.
  • Example: Below Prime applicants are required to pay 10% down payment.

​
Down Payment Transactions - FAQs

  1. What type of Payment Methods are accepted?
    • We recommend you only allow Credit, Debit or HSA (if applicable) Cards
    • Card payments provide an instant approval or decline or error messages.
    • ACH Payments can be leveraged, but you will want to have a process to verify payments processed as you expected
  2. When are Down Payment requirements displayed?
    • When the charge amount is being entered, the Down Payment requirement will be displayed
  3. Can Multiple transactions be made to meet the Down Payment requirement?
    • Yes, multiple transactions and payment methods can be used to meet the down payment requirements
  4. Can HSA Accounts be used to make a Down Payment?
  • This is based on your merchant accounts ability to accept HSA. If your account meets the HSA requirements and can accept HSA payments, then those payment methods will work in uPortal.
  1. Who owns the Merchant Account
    • It is your (our clients) merchant account
    • Down payments will go to your merchant and to your business’s bank account
    • Our portal will keep a record of this transaction
  2. What Gateway is supported
    • We currently support PayJunction gateway.
    • Additional gateways can be added
  3. Can the Payment Method used for Down Payments be used for AutoPay or One-Time Payments?
    • Yes, the payment method is saved in our system for future use by the consumer
    • Note: based on your program, consumers may or may not be able to use credit cards for AutoPay
  4. Why am I not allowed to pay more than the required down payment amount?
    • At the time of making the down payment, the retail price, down payment and amount financed have already been set and agreed to on previous screens
    • If the consumer wishes to pay more than required, then you should navigate back to the charge entry screens and enter the consumers desired down payment amount
    • The portal will enforce you to meet the requirement and will not allow you to make more than specified on the charge entry
    • If this is not done, then the contract amounts will not be accurate and changes to financed amount may change payment estimates
    • The order is important to agree to the down payment, see payment options, then make the down payment as agreed

​
Down Payment Transactions - Examples

  • Charge Entry Screen with Down Payment Required
    • Show validation to enforce minimum
  • Down Payment Transaction Screen
  • Multiple Payment Screen
  • Down Payment Processing Errors