Skip to main content
To request to have a due date, payment amount, term, date of next payment or any other changes to an active contract, please follow the below steps.

​
If the contract has not been sent to the consumer to sign

  1. Click My Queues then click To Do Queue
  2. Click the View button corresponding to their contract
  3. Click Edit Customer
  4. Input the correct information and then continue through the application process like normal.

​
If you have already created the agreement but the customer has not signed it yet (the contract will be in the Needs Signing Queue) follow these steps:

  1. Click My Queues then Click Needs Signing
  2. Click the View button corresponding to their contract
  3. Click the Void Agreement button on the right. You will need to provide a reason for voiding the contract.
  4. Go to your dashboard
  5. Click My Queues then click To Do Queue
  6. Click the View button corresponding to their contract
  7. Click Edit Customer
  8. Input the correct information and then continue through the application process like normal.
  • If the contract has already been signed and the contract is active advise the customer that they can change their contact information themselves by logging into uPortal360 using their Account Number and Access Code. They will click on the Contact Info tab on the left.
  • If the customer’s social security number, their birthday, or their name is wrong please submit a case on the contract. If you need assistance doing this see the FAQ “How do I submit a case related to a specific contract?”