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This queue will house any applications that have been voided due to a Merchant request or system requirement. The reason why an account might end up in this queue will be one of the following; Merchant request through uPortal360, credit declined, or the contract has been incomplete or pending for more than 45 days from related credit report created date. This queue will allow the merchant to restart the credit application.
You can only see this queue, and the Unvoid button, if your user has access to the Voided Credit Applications queue.
In My Queue click on Voided Credit Applications image.png Find the name that you are looking for and click the gray Unvoid box next to the name. This will unvoid the credit application and move it back into the “To Do Queue”. Void.png

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Reasons that an application will be found in this queue

  • Merchant request through uPortal360
  • Line of Service (LOS) Declined
  • Incomplete or Pending more than 45 days from related credit report created date

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How to Unvoid a Voided Contract

  1. Go to your Voided Credit Applications Queue.
  2. Click Unvoid next to the name of the contract that you would like to unvoid.
  3. A pop-up will ask Are you sure you would like to unvoid this application? Click OK.
  4. You will be notified once this has been completed.
Voided Credit Applications This contract will now go back to your To Do Queue for you to resubmit this application.