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Report Set Permission = Default (This report set can be assigned to any user)

Account Summary

Purpose and Usage - FAQs

The Account Summary report will show ALL accounts where the status is Active, and the account is in SRV (servicing) status. The goal of the Account Summary report is to show you the most relevant data about the status of all your accounts. Please note that the data on this report is real-time and accurate at the time you run the report.

FAQs

  1. Is this data Real Time or Live Data?
  • Yes, the data on this report is pulled directly from our live system when it’s run. Information will change daily like interest assessment or when Payments are made.
  1. My Customer made a payment today, But it’s not reflected on this report, why?
  • Payments made today will start in a “Processing” status. We settle all payments after 9 PM CST every day. Once a payment is settled, it will go into a “Complete” status, and completed payments are applied to the Interest, Principal, and Fee balances on the Contract.
  • If a payment is made after 3 PM CST it may not settle the same day and will remain in processing until it settles the next day.
  • You can open the customer’s account in uPortal360 and click on Transactions. This will show you all payments, including payments in processing status.
  • You can run the Transactions - Pending report to see any transactions in “Processing” or “Pending” status.
  1. How are Payment Amounts Calculated?
  • UAS uses Simple Interest to calculate the payment amount for contracts. You can leverage our Payment Calculator or other online resources to validate payment amounts.

Field Definitions


New Contracts

Purpose and Usage - FAQs

Report on Contracts based on the Active Date. Active Date is the date when UAS started to service the Contract.

FAQs

  1. How do I see my New Contracts from Last Week, Month, etc?
  • Just change the Active Date From and Active Date To values to the date range needed.

Field Definitions


Transactions

Purpose and Usage - FAQs

Report on Contract Transactions (Payments, Adjustments, and Fees) based on the Payment Processed Date. Payment Processed date is the date the transaction values impact the Contract balance.

FAQs

  1. How do I see my New Contracts from Last Week, Month, etc?
  • Just change the Active Date From and Active Date To values to the date range needed.
  1. Transaction Status Types and Definitions?
  1. How are Payments Applied?
  • Payment application is found on the consumer contract. Generally speaking, payments are applied to Fees, Interest, then Principal.
  1. Why are only COMPLETE Transactions shown on the Report?
  • Most merchants will use this report to understand Cash collected. Adding other status will force everyone to sort or remove transactions based on a Status.
  • You can run a Declined Transaction Report to see declines

Field Definitions

Transactions - Declined

Purpose and Usage - FAQs

This report will show payments that have been Declined. The date filter can be used to define a range of declined payments (yesterday, last week, last month). The Declined Reason comes from the merchant processor and helps define why the payment was declined.

FAQs

Field Definitions

Transactions - Pending

Purpose and Usage - FAQs

This report will show payments in a Processing or Pending status. You can find information about transaction status here: [Transaction Status Definitions] Payments made today will start in a “Processing” status. We settle all payments after 9PM CST everyday. Once a payment is settled it will go into a “Complete” status and completed payments are applied to the Interest, Principal and Fee balances on the Contract. If a payment is made after 3PM CST it may not settle the same day and will remain in processing until it settles the next day. Pending transactions are also known as Post-Dated or Promised payments. This allows the consumer to commit to or schedule a future payment. Our system will automatically run this payment on the scheduled date with the scheduled payment method.

FAQs

Field Definitions