Reports Definitions - uPortal360 Knowledge Base

Credit Application Status

Status	Definition	Actions
Draft	The Credit Application has been created but a decision has not been requested.	Edit the Credit Application if desired, then submit for processing.
NoHit	Transunion couldn’t find the applicant with the data provided.	Validate the applicant information and try again.
Pending	Credit Application has been created but there are extra steps needed before it is approved.	Use the uPortal360 To Do Queue to determine the required steps.
Declined	The Credit Application was declined.	N/A
Approved	The Credit Application was approved and the Contract has been created (but not yet signed)	Continue the process with the newly created Contract

Contract Status and Sub Status

Status	Sub Status	Definition	Actions
Credit Application
VOID	Declined	Applicant was Declined for Credit	Contact Credit if decline reason needed
Incomplete	Credit App	Incomplete Credit Application cannot be completely processed or has not been submitted for processing.	Review Application
Pending	Credit Review	Manual Credit review in Progress.	Call Credit for status.
Pending	Contract Document Creation	A Credit Application has been completed but the agreements have not been created.	Select Term, 1st PMT Date, Cash Price, Down Payment, etc and Send Contract for Signature.
Pending - Merchant	Charge	Waiting for the Merchant to input the charge amounts	Use To Do Queue to find and manage this contract’s details.
Pending - Consumer	Link Provided	The Consumer has been provided the link to finish their application process, but haven’t clicked it yet.	Wait for the Consumer to continue or view the Contract from the To Do Queue to send another link.
Pending - Consumer	Charge Acceptance	The Consumer has clicked the link to finish the app, but hasn’t yet accepted the charge.	Wait for the Consumer
Pending - Consumer	Verify Email	The Consumer is validating their email.	Wait for the Consumer
Pending - Consumer	KBA	The Consumer is confirming their identity. (If applicable)	Wait for the Consumer
Pending - Consumer	Payment Option	The Consumer is ready to select the Offer/First Payment Date. (If applicable)	Wait for the Consumer
Pending - Consumer	Down Payment	The Consumer is ready to make their down payment. (If applicable)	Wait for the Consumer
Pending - Consumer	Autopay	The Consumer is ready to input their autopay information. (If applicable)	Wait for the Consumer
Pending - Consumer	Summary	The Consumer is ready to generate their documents for signature.	Wait for the Consumer
Agreements	Pending Signature
Pending	Signatures	Waiting for the Applicant, CoApplicant or Seller to Sign	Contact Signer(s), Use Needs Signing Queue to manage agreement.
Agreements Signed	Not Active in Servicing System
Pending	GorS Delivery	GorS (Goods or Service) Fully executed contract, but the goods or services have not been delivered.	Merchant will release to Active status once services or goods are delivered - Use Delivery Confirmation to manage entry of Delivery Dates.
Pending	Future Note Date	Fully executed contract with a Note Date in the future.	Once Note Date arrives this becomes an Active contract.
Pending	Print Verification	Awaiting receipt or review of printed contract to confirm all signatures have been collected	Fax Signed Contract using DocuSign Cover Letter.
Active Contracts
Assignment	Welcome Call	Completed in 1 - 5 Business Days, Reaching out to Consumer for Welcome Call.	Contact Credit Department for more details.
Assignment	Credit Review	Completed in 1 Business Day or Less, Review for Purchasing	Contact Credit Department for more details.
Assignment	Processing	Completed in 1 Business Day or Less - Assigning Contract.	Contact Credit Department for more details.
Active	Current	Contract is being serviced	Review Details in uPortal360.
Active	Past Due	If a Minimum Payment is not made on time, the Account will be set to Past Due.	Review Details in uPortal360.
Active	LOC Closed	Active contract but consumer cannot use line of credit for additional purchases	Review Details in uPortal360.
Closed Contracts
Closed	Various	Attorney Retained, Bankruptcy, Buyback, Canceled, Merchant Cancel, Contract Error, Deceased, Fraud, Paid, Refund, Refusal, Rewrite, Sent to Collection Agency, Skip, Small Balance Write-Off, Transfer Account, Write-Off	Review Details in uPortal360.
VOID	VOID	Removed from System, Never made it past Credit Application or was set to VOID.	N/A

Charge Slip Statuses

Status	Definition	Actions
Incomplete	Started but never sent for Signature.	Use To Do Queue to Manage.
Print Verification	waiting receipt or review of printed Charge Slip to confirm all signatures have been collected	Fax Signed Charge Slip using DocuSign Cover Letter.
Pending Delivery	Fully executed Charge Slip, but the goods or services have not been delivered.	Merchant will release to Active status once services or goods are delivered - Use Delivery Confirmation to manage entry of Delivery Dates.
Open	Charge Slip is being serviced	Review Details in uPortal360.
Paid	Charge Slip has been Paid in Full	Review Details in uPortal360.
Write-Off	Closed with a Write-Off Reason	Review Details in uPortal360.
VOID	Removed from System, Never made it past Credit Application or was set to VOID.	N/A