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If you have not sent the contract for signature:
  1. Click My Queues then click To Do Queue
  2. Click the View button corresponding to their contract
  3. Click Edit Customer
  4. Input the correct information and then continue through the application process.
If you have already sent the contract for signature but the customer has not signed it yet:
  1. Click My Queues then Click Needs Signing
  2. Click the View button corresponding to their contract
  3. Click the Void Agreement button on the right. You will need to provide a reason for voiding the contract.
  4. Go to your dashboard
  5. Click My Queues then click To Do Queue
  6. Click the View button corresponding to their contract
  7. Click Edit Customer
  8. Input the correct information and then continue through the application process like normal.
If the contract has already been signed and the contract is active:
  1. Search for the consumer’s contract.
  2. Click the consumer’s account number
  3. Click Contact Info
  4. Click Edit next to the information that needs updated
  5. Click Save to update the information.