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You must have the Client role to submit cases. Contact your User Manager to add this permission!

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How to Submit a Case for a Specific User?

  1. Log into the agent.uportal360.com
  2. Search for the customer in the Quick Search bar.
  3. Click the View button corresponding to the account you wish to submit a case on.
  4. Click on the Client Actions tab on the left and then Submit a Case
  5. Fill out the form.
  6. Click Submit Case
  7. Please allow 24-48 business hours for a solution

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How to Submit a Case for a General Question or Technical Issue?

  1. Log into the agent.uportal360.com
  2. Click on the Support Tab on the left hand side of the Dashboard
  3. Click on Submit A Case under Submit A Support Case in blue
  4. Fill out the required fields in relation to your problem/question
  5. Click `Submit Case”
  6. Please allow 24-48 business hours for a solution